Complaints Procedure

We are focused on providing an exemplary service to all user of our service. When something does not go as anticipated, we need to hear about it. By doing this, you help us to improve our operating standards and thereby aid in ensuring it doesn't happen again. If you do have a formal complaint, it must be received by us in writing at our head office address.

If your complaint is concerning a pharmacy-related incident please contact our Clinical team in writing at the address below:

Richard Adams Pharma Ltd
3 Margravine Gardens
London, W6 8RL

We aim to acknowledge all formal written complaints within two working days of receiving them and to respond substantively to all complaints within five working days of receipt.

If you are not satisfied with how we have dealt with your complaint, you may contact our industry regulator, the General Pharmaceutical Council, either by telephone: 020 3365 3400 or by submitting an online request: